TERMS of Service
By placing an order with Muteki Imports, you agree to the terms of service outlined below10
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Limitation of Liability
Payment Default & Deposit Forfeiture
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No Responsibility for Misdescribed Items
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When a customer provides a direct link to a part from a supplier or manufacturer in Japan and Muteki Imports places the order on their behalf, Muteki Imports is not liable if the part received does not match its description or is found to be faulty upon receipt. While we will open and visually inspect the box before it is loaded onto the container, we cannot guarantee that the part will function as described by the supplier or manufacturer. To the extent permitted by law, and except as required under the Australian Consumer Law, no refund or return will be issued in these circumstances. All disputes must be directed to the original supplier or manufacturer.
Uncollected Goods & Storage Fees
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Except as required under the Australian Consumer Law, Muteki Imports is not responsible for items delivered by sellers that do not match their descriptions. Muteki Imports acts solely as a buying agent and has no control over the accuracy of listings published by third-party sellers. If you require clarification on a listing's condition, images, or specifications, please ask before bidding. Once a bid is placed or a purchase is finalised, the order cannot be cancelled.
Supplier & Manufacturer Orders — No Fault Policy
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Strict No Return / No Refund Policy
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To the extent permitted by law, and except as required under the Australian Consumer Law, Muteki Imports does not offer returns or refunds under any circumstances. This applies to used parts sourced via auction and new parts ordered from a supplier or manufacturer in Japan.
Muteki Imports acts solely as a buying agent on behalf of the customer and is not responsible for faulty, damaged, or misdescribed products received from the seller or manufacturer. All disputes regarding product quality or description must be directed to the original seller or manufacturer.
Parts Sourcing Assistance
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Risk, Title, and Transit Damage
Governing Law & Jurisdiction
Right to Refuse Service
While Muteki Imports can assist in sourcing your desired part, it is the customer's responsibility to ask for further clarification prior to an order being placed if there is any uncertainty regarding the part's condition, compatibility, or description.
Muteki Imports has a team of Japanese-speaking staff who can communicate directly with the supplier or manufacturer on your behalf to obtain additional information, photos, or confirmation before committing to a purchase. Please note that once an order has been placed, it cannot be cancelled.
Muteki Imports acts solely as a buying agent and is not responsible for any items received that are faulty, incorrect, or do not match the product description provided by the seller or manufacturer. We strongly encourage customers to utilise our team to ask all necessary questions before proceeding, we are here to help you make an informed decision before any money changes hands.
To the fullest extent permitted by law, Muteki Imports shall not be held liable for any consequential, indirect, incidental, or special damages of any kind arising from the use, installation, or failure of parts sourced on a customer's behalf. This includes, but is not limited to, mechanical failure, engine or component damage, installation costs, labour fees charged by a mechanic or workshop, loss of use of a vehicle, or personal injury.
Muteki Imports acts solely as a buying agent and assumes no responsibility for how a part performs once installed. In any event, the maximum liability of Muteki Imports to any customer shall be strictly limited to the total service fee paid by that customer to Muteki Imports for the specific order in question and shall not extend to the cost of the part itself, any third-party costs, or any consequential losses of any nature whatsoever.
Title (legal ownership) of all goods purchased on a customer's behalf passes to the customer at the point of purchase in Japan. From that point, Muteki Imports holds the goods solely as a buying and logistics agent on the customer's behalf.
Muteki Imports maintains adequate sea freight insurance covering damage that occurs during the loading, sea freight journey, and unloading of the container. In the unlikely event that an order is damaged during this period, Muteki Imports will manage the insurance claim process on the customer's behalf.
Once your order has been handed over to a domestic freight carrier within Australia, responsibility for any damage incurred during that transit transfers to the freight company conducting the delivery. Muteki Imports will not be held liable for damages that occur during domestic transit in Australia. In the event of damage during domestic freight, Muteki Imports will assist the customer in lodging a claim with the relevant freight company where possible, however the outcome of any such claim is at the discretion of the freight provider.
Prior to handover to any freight carrier, Muteki Imports will ensure that all orders are packaged properly and securely for transit.
Customers will be notified upon arrival of their order at the Muteki Imports warehouse in Moorabbin, Victoria. Items must be collected or have outbound delivery arranged within 30 days of that notification. After this period, a storage fee of $50.00 per week (or part thereof) will apply and must be settled prior to release of the goods.
If an item remains uncollected after 90 days from the date of arrival notification, Muteki Imports reserves the right to sell, dispose of, or otherwise deal with the item in order to recover outstanding costs, including but not limited to storage fees, freight charges, and the original service fee. Any such action will be taken in accordance with the Australian Consumer Law and the Fair Trading Act 2012 (Vic). Where proceeds from a sale exceed the total outstanding costs, any surplus will be returned to the customer. The return of any surplus is a requirement under the Fair Trading Act 2012 (Vic) and will be processed promptly following the finalisation of any sale.
Before exercising the right to sell or dispose of any uncollected item, Muteki Imports will make reasonable attempts to contact the customer. A final written notice will be issued no less than 14 days prior to any sale or disposal being carried out. This notice requirement exists in accordance with Victorian fair trading obligations and is intended to protect both parties in the event of a dispute, including any proceedings before VCAT.
A non-refundable deposit of 30% of the total item cost is required before Muteki Imports will place any bid or purchase order on a customer's behalf. By paying the deposit, the customer acknowledges and agrees that the deposit is strictly non-refundable in the event that the bid is successful or the order is confirmed, regardless of any change in circumstances on the customer's part.
In the event that a customer fails to make full payment within the specified timeframe, or becomes uncontactable following a successful bid or confirmed purchase, Muteki Imports reserves the right to:
Retain the deposit in full to offset costs incurred, including the purchase price, freight, and associated fees
Resell the item to recover any outstanding losses beyond the deposit amount
Pursue recovery of any remaining shortfall by all available means
Muteki Imports will make reasonable attempts to contact the customer before taking any of the above actions. A final payment notice will be issued giving the customer no less than 7 days to respond before the item is listed for resale.
These Terms of Service are governed by and construed in accordance with the laws of Victoria, Australia. Any dispute arising out of or in connection with these terms, including any question regarding their existence, validity, or termination, shall be subject to the exclusive jurisdiction of the courts and tribunals of Victoria. By placing an order with Muteki Imports, the customer agrees to submit to this jurisdiction regardless of the state or territory in which they reside.
Nothing in this clause limits any rights a customer may have under the Australian Consumer Law, which applies nationally and cannot be excluded by agreement. Muteki Imports does not seek to exclude or modify any consumer guarantee, right, or remedy that is conferred by the Australian Consumer Law and that cannot lawfully be excluded. Any term in this document that is inconsistent with a non-excludable right under the Australian Consumer Law shall be read down or severed to the extent of the inconsistency, and the remainder of these terms shall continue in full force and effect.
Muteki Imports reserves the right to refuse service to any individual at our sole discretion.